At Instrumentall | Sazyar
We believe that clear communication is the foundation of trust and success. We also understand that an instrument is far more than wood and strings — it is a voice, a memory, and a living part of culture. Each carries the spirit of craftsmanship and belongs to the shared heritage of the world.
We respect the value of your purchase and your right to make informed choices. This document outlines, in clear and honest terms, how Instrumentall | Sazyar manages orders, shipping, customs, taxes, and returns.
Our policies are precise, not for formality’s sake, but to protect what matters most — your instrument, your rights, and the cultural legacy we are honored to preserve.
- Orders & Communication
1.1 Written Communication
All orders, updates, and confirmations must be made in writing (email or platform messages). Many instruments are unique or customized; a single missing detail can change the tone, playability, or legality of a sale. Before we ship, you will receive a written confirmation listing: item details (brand, model, serial number if available), exact condition, price, shipping method, estimated delivery, any permits required for export/import, and any seller-provided notes about setup or repairs.
1.2 Luthier Orders
For Luthier orders, please carefully read the conditions and terms. As soon as you pay for a Luthier order, we first confirm the order with you in writing, and only after your confirmation do we process the order. Lead times, specifications, and other details will always be communicated in writing.
1.3 Third-Party Orders
For third-party instruments, we have limited responsibility. Third-party items will be clearly identified on the product page. For example, shipping from the owner to our facility is managed by the owner, and we have no control over it. If a shipment of a third-party item from their location to our facility is delayed longer than a week, you may cancel the order and receive a full refund. The third-party seller will be blacklisted, and Instrumentall–Sazyar will no longer work with them.
- Inspection, Fulfillment & Luthier Orders
2.1 Instrument Inspection
Every instrument that leaves our Toronto facility is inspected by a trained technician.
2.2 Luthier-Sourced Items & Confirmation
For instruments shipped directly by luthiers, we require the luthier to provide:
- High-resolution photos of the instrument
- Serial numbers
- A materials declaration
We send this information to you and request your confirmation within 3 days. If we do not receive a response within 3 days, we assume you approve the processing of the order and are ready for the second half of the payment.
2.3 Regulated or Unusual Materials
Instruments that contain regulated or unusual materials must have proper documentation before being listed or shipped internationally. We reserve the right to pause or cancel orders that lack the necessary paperwork
- Respect for Nature & CITES (Endangered Materials)
3.1 We Value Craft, Culture & the Blue Planet
We value the craft, the environment, our culture, and our heritage. We are committed to protecting our Blue Planet by using clean, reusable, or recycled packing materials wherever possible—inspected to ensure they are safe for fragile instruments.
3.2 Regulated Materials
Certain materials (e.g., elephant ivory, tortoiseshell, protected woods, exotic skins, certain horn) are regulated by the Convention on International Trade in Endangered Species (CITES). Trade in these materials often requires export and import permits, depending on the destination.
3.3 Compliance with CITES
Instrumentall | Sazyar will not process or accept orders that violate CITES. Sellers and luthiers must declare materials honestly and provide required permits before a cross-border sale can be completed.
• Official resources:
– CITES Secretariat
– CITES guidance on musical instruments
– CBSA (Canada) CITES export guidance (Memorandum D19-7-1)
– Environment & Climate Change Canada — CITES FAQ
4. Packaging & Insurance — Protecting the Voice
4.1 Professional Packing
Instruments are delicate; professional packing matters. We use trusted carriers and professional packaging techniques to minimize risk during transit.
4.2 Transit Insurance
We strongly recommend purchasing transit insurance that covers the instrument’s full declared value. If you choose lower coverage, any compensation for loss or damage will be limited to the amount insured.
- Taxes, Customs & Importer-of-Record (Practical Rules)
5.1 Pickup in Toronto (In-Person)
If you collect your instrument at our Toronto store, Ontario HST (13%) will be charged at the point of sale. This applies regardless of your place of residence, in accordance with CRA place-of-supply rules.
5.2 Shipping Within Canada
GST/HST is applied based on the delivery province or territory (your shipping address). Please ensure your shipping address is correct to calculate the proper tax.
5.3 Shipping to the United States & Internationally
Import duties, customs brokerage fees, and local import taxes are normally the customer’s responsibility unless Delivered Duty Paid (DDP) is explicitly offered at checkout.
5.4 US Customs Context
U.S. Customs and Border Protection (CBP) has increased enforcement and reporting requirements for low-value e-commerce shipments. To avoid surprise charges, delays, or returns, we recommend paying duties/taxes at checkout or choosing DDP where available so we can clear the shipment on your behalf.
5.5 Importer of Record (IOR)
The IOR is legally responsible for customs declarations and payment of duties/taxes.
- When we act as IOR (DDP), we will invoice you.
- If you choose to be the IOR, you must provide accurate documentation and be prepared to respond to customs inquiries.